Non-urgent advice: Booking an appointment

Please use our Online System to contact the practice to arrange an appointment.

If you need help with an urgent issue please call us on 020 3474 5499

Please Help Us By…

  • Being on time for your appointment.
  • Cancel your appointment as soon as you are aware you cannot attend.
  • Making a separate appointment for each person needing to see the doctor/nurse.
  • Making further appointments if you have many/complicated problems.
  • Accompanying under 16 year olds. If however, a young person strongly wishes to be treated without their parents involvement, his or her confidentiality will be respected.

Non-urgent advice: Cancel an Appointment

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To cancel, you can:

Call us on 020 3474 5499 to cancel your appointment.

Or use Patient Access to cancel an appointment.

Home Visits

If possible, please try to call reception before 10:00 if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

Late For Your Appointment

Please attend your appointment on time.  If you are late we may not be able to see you.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

SMS / Text Message Consent

Do you consent to Text messages?